Privacy Policy
Hero Air Duct Cleaning
_Last updated: 2026-05-02_
Hero Air Duct Cleaning ("we", "our", "us") operates in San Francisco, CA, providing air duct and HVAC cleaning services. We prioritize your privacy and are committed to protecting your personal data in compliance with GDPR and CCPA regulations.
Information We Collect
We collect different types of information to provide and improve our services, including:
- Personal Identification Information: Name, address, phone number, and email address when you request a service or contact us.
- Service Information: Details about the services you request, including appointment schedules and service history.
- Payment Information: Billing information to process payments.
- Technical Data: IP address, browser type, and operating system collected through cookies and analytics tools.
How We Use It
We use your information for various purposes, including:
- To Provide Services: Schedule and deliver air duct and HVAC cleaning services.
- To Improve Customer Service: Use feedback to enhance our service offerings and customer support.
- To Process Transactions: Manage billing and payments securely.
- To Communicate: Send updates, promotions, or important notices related to our services.
- To Improve Our Website: Analyze usage patterns to enhance user experience.
Sharing with Third Parties
We do not sell your personal information. We may share information with third parties to:
- Facilitate Services: With subcontractors or partners to deliver services.
- Comply with Legal Obligations: When required to comply with the law or protect our rights.
- Analytics and Marketing: With analytics providers to improve our marketing efforts.
Data Retention
We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. This may include retaining information to comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights (GDPR/CCPA)
Under GDPR and CCPA, you have rights regarding your personal data, including the rights to:
- Access: Request a copy of your personal data.
- Rectification: Request correction of inaccurate information.
- Deletion: Request deletion of personal data, subject to certain exceptions.
- Restrict Processing: Request the restriction of processing your data.
- Data Portability: Request transfer of your data to another service provider.
- Opt-Out: Opt-out of the sale of personal data (though we do not sell data).
- Non-Discrimination: Receive equal service and price, even if you exercise your rights.
To exercise these rights, please contact us at [email protected].
Cookies
Our website uses cookies to enhance your experience by remembering preferences and delivering personalized content. You can manage cookie settings in your browser.
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If we learn we have collected such information, we will take steps to delete it.
International Transfers
Our operations are based in the United States. If you are accessing our services from outside the U.S., your information may be transferred to, stored, and processed in the U.S., where privacy laws may not be as comprehensive as those in your country.
Security
We implement reasonable security measures to protect your data from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.
Changes
We may update our Privacy Policy periodically. We will notify you of significant changes via email or a notice on our website.
Contact
If you have any questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Address: 67 Bruce Ave, San Francisco, CA
Thank you for trusting Hero Air Duct Cleaning in San Francisco, CA, with your HVAC and air duct cleaning needs. We value your privacy and are committed to safeguarding your personal data.